Shipping Policy
Overview
Hridayam primarily offers spiritual retreats and online workshops. Therefore, most of our products are digital or service-based. However, in cases where physical materials (books, workbooks, or merchandise) are provided, the following shipping terms apply.
Shipping Coverage
We currently ship within India.
Shipping fees and delivery timelines vary based on destination.
Processing Time
- Orders are processed within 1–3 business days after payment confirmation.
- Delivery within India: 3–7 business days after dispatch.
- International shipping: 7–21 business days, depending on location and customs.
Shipping Fees
Shipping charges are calculated at checkout based on location and weight. Free shipping may apply during special offers.
Tracking
Once dispatched, you’ll receive an email with tracking details.
If you face delays, contact us at info@domain.com.
Damaged or Lost Items
If you receive damaged goods or your order hasn’t arrived within the estimated time, please notify us within 48 hours with proof (photos, order details). We will investigate and offer a replacement or refund as applicable.
Returns and Refunds (Physical Products)
Returns are accepted only for damaged or incorrect items, within 14 days of delivery.
Returned products must be unused and in their original packaging.
Return shipping costs may be the customer’s responsibility unless the error was ours.
No Shipping for Digital Products
Digital products (e.g., online workshops, meditations, or recordings) are delivered via email or secure login immediately after purchase — no physical shipping applies.
Contact
For shipping-related queries:
Email: info@domain.com
Call Us: +91 6366610684